Think Like A Customer
Five Step Success Formula
Join us as business coach, Bill Packard, shares his highly successful Think Like A Customer Five Step Success Formula to the business community.
Packard helps businesses grow by using customer service as a marketing tactic. Brand building is about connecting with customers through what a brand does, not just through what a company says. Customer service is a great channel for creating positive experiences and emotional associations with your brand. If done right, it will increase the lifetime value of customers and become a distinct competitive advantage.
"Bill Packard is one of the first business coaches that I've seen who really understands how basic Customer service techniques can help win and maintain business. He applies a marketing perspective to his coaching clients and helps them understand exactly who their Customer is, what makes their product or service unique and how they can grow their business," said Peter Palermo, a recent coaching client and owner of a marketing firm.
When asked about a recent seminar that Packard facilitated, Charon Curtis of Maritime Farms said, “All of the group benefited from Bill’s seminar. Having done preparation prior to the seminar, the presentation was tailored to our industry therefore the group was able to relate to his guidance. Bill delivered his seminar with humor and by asking questions got all involved. I would recommend Bill Packard as a speaker to any Company who has internal or external customers.”
Lunch will be provided by Subway and is included in the registration.
A Note on Registration:
If your company is a member, then your employees are members so choose Member Registration(s).
If you are a member and are bringing someone who is a non-member than choose Member Registration with Non-Member Guest.
To get Member rates, you must login using the company's email address listed in their member profile.
Bill made a welcome video for us: